Privacy Policy

1. Information We Collect

Depending on how you interact with our website or services, we may collect information such as:

• Your name and business name.
• Phone number and email address.
• Business address or other contact information.
• Information you provide when requesting our services.
• Messages, enquiries or other communications you send to us.
• Information required to provide and manage our services.

We only seek to collect information that is reasonably necessary for legitimate business purposes.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics tools or other technologies.

This information may include:

• IP address or approximate location information.
• Browser and device information.
• Pages visited and general website activity.
• Referring website or source.
• Date and time of access.

This information may be used to maintain website security, understand website usage and improve our services.

3. How We Use Your Information

Information collected from you may be used for legitimate business purposes, including:

• Responding to enquiries and requests.
• Providing and managing our services.
• Communicating with customers about services.
• Processing service-related requests and payments.
• Improving our website and services.
• Maintaining security and preventing misuse.
• Complying with applicable legal requirements.

4. WhatsApp & Communication

If you contact us through WhatsApp, phone, email or another communication channel, we may receive and retain the information necessary to respond to your enquiry or provide requested services.

Third-party communication platforms may independently process information according to their own privacy policies and terms.

5. Cookies & Similar Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage and provide a better user experience.

Cookies are small files stored on your device by websites. Depending on your browser settings, you may be able to block or delete cookies.

Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website or services may use third-party providers for hosting, analytics, payment processing, communication, advertising, software or other business functions.

These providers may process information according to their own terms and privacy policies. We encourage users to review the privacy policies of third-party services they use.

7. Data Sharing

We do not sell your personal information as a business practice.

Information may be shared with service providers, technology providers or other parties when reasonably necessary to operate our business, provide requested services, protect our rights, prevent fraud or comply with legal obligations.

We aim to limit such sharing to information reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations or protect legitimate business interests.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable requirements.

10. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, which may include requesting access, correction or deletion of certain information.

You may also choose not to provide certain information. However, this may prevent us from providing some services or responding fully to certain requests.

To make a privacy-related request, please contact us using the details below.

11. Children’s Privacy

Our website and business services are not intentionally directed toward children. We do not knowingly collect personal information from children for the purpose of providing our business services.

12. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

Users should review the privacy policy of any third-party website they choose to visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact Massage Flow Digital.