Terms & Conditions

1. About Our Services

Massage Flow Digital provides digital business solutions and services that may include, but are not limited to:

• WhatsApp Business solutions
• Digital marketing and advertising services
• Business messaging solutions
• Customer communication solutions
• Automation and workflow solutions
• Website and digital presence solutions
• Other related digital business services

The exact scope of services, deliverables, pricing and timelines may vary depending on the service selected and the agreement between the customer and Massage Flow Digital.

2. Acceptance of Terms

By accessing this website or using our services, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our website or services.

3. Customer Responsibilities

Customers are responsible for providing accurate and complete information required for the delivery of services.

Customers agree that they will:

• Provide accurate business and contact information.
• Provide required content, documents or materials on time.
• Use our services only for lawful purposes.
• Follow applicable platform policies and laws.
• Not use our services for spam, fraud, scams or unlawful activities.
• Obtain required permissions or consent before contacting customers.

4. WhatsApp & Messaging Services

Where our services involve WhatsApp, messaging or other third-party communication platforms, the customer is responsible for complying with the applicable policies, rules and terms of those platforms.

Massage Flow Digital does not guarantee that any third-party platform will approve, maintain or continue a particular account, number, API access, messaging limit or feature.

Customers must not use messaging services to send unsolicited, deceptive, illegal or abusive communications.

5. Payments & Pricing

Service prices will be communicated to the customer before work begins, unless otherwise agreed in writing.

Any applicable taxes, third-party charges, platform fees, advertising budgets or other external costs may be charged separately where applicable.

Work may be delayed, paused or suspended if agreed payments are not received within the applicable payment period.

6. Refunds & Cancellation

Refund eligibility depends on the nature of the service and the work already completed.

Services that involve completed work, customized setup, development, advertising expenditure, third-party fees or other non-recoverable costs may not be eligible for a refund.

Any specific refund or cancellation terms agreed with a customer will take precedence for that particular service.

7. Intellectual Property

Unless otherwise agreed in writing, Massage Flow Digital retains ownership of its pre-existing materials, processes, templates, systems, know-how and proprietary resources.

Customer-provided logos, trademarks, images, text and other materials remain the property of the customer or their respective owners.

Customers are responsible for ensuring that they have the legal right to provide any content or material supplied to us.

8. Third-Party Services

Our services may depend on third-party platforms, software, hosting providers, communication services, advertising platforms or other external providers.

We are not responsible for outages, policy changes, account restrictions, technical failures, pricing changes or other circumstances outside our reasonable control.

9. Website Use

You agree not to misuse this website or attempt to interfere with its normal operation.

You must not:

• Attempt unauthorized access to the website or its systems.
• Introduce malicious code or harmful software.
• Copy or reproduce website content without permission.
• Use the website for unlawful or fraudulent purposes.
• Interfere with the security or functionality of the website.

10. Service Availability

We aim to provide reliable and professional services, but we do not guarantee that the website or every service will always be available, uninterrupted or error-free.

Service timelines may be affected by technical issues, third-party services, customer delays, changes in requirements or circumstances beyond our reasonable control.

11. Limitation of Liability

To the extent permitted by applicable law, Massage Flow Digital will not be responsible for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or services.

We do not guarantee specific business results, sales, leads, revenue, advertising performance or customer responses from the use of our services.

12. Confidentiality

We will take reasonable steps to protect confidential business information shared with us for the purpose of providing services.

Customers should avoid sharing passwords, authentication codes, financial credentials or other highly sensitive information unless it is specifically required and appropriate security arrangements are in place.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

Updated terms will be published on this page. Continued use of the website or services after an update may constitute acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.